- 01The launch markets, supported languages and priority workflows
- 02An authorized voice environment and outcome evidence
- 03Required terminology, policies and customer-segment context
- 04Any known language failures or launch thresholds
Indian-language voice-agent testing
Test the language people use—not the language in the script.
DIRECT ANSWER / IL / 06
Indian-language voice-agent testing evaluates whether an AI understands and completes real customer tasks across the language, dialect, code-switching, speech patterns and domain vocabulary used in its target market.
STARTING ENGAGEMENTIndian-Language Voice Readiness Audit
TEST COVERAGE1,000+ human-run scenarios
DELIVERY2–3 weeks
PROJECT PRICE₹4–6L per project
WHO THIS IS FOR / 01
The buyer and the decision.
For teams launching or expanding voice agents in India that need market-level evidence—not a single aggregate multilingual score—before putting the agent in front of customers.
Language support on a product sheet does not prove reliable performance. A voice agent may handle formal Hindi but fail on Hinglish, local pronunciation, inflected English terms, number grouping, names or a mid-sentence language switch. Aggregate accuracy hides which customers are carrying the risk.
THE WORK / 02
A clear handoff.
A complete test.
You bring the agent, its intended outcome and the evidence needed to verify it. RigorIndex designs and runs the evaluation independently.
- 01Builds a market-specific matrix of language, persona and acoustic conditions
- 02Finds native or fluent experts with relevant domain experience
- 03Calibrates scenario execution and judgment across reviewers
- 04Reports performance by language condition with reproducible call evidence
TWO LAYERS OF EVIDENCE / 03
Facts first.
Judgment where it matters.
Objective checks determine what happened. Calibrated people judge the qualities a deterministic rule cannot settle. The report keeps those evidence types separate.
HUMANS EXECUTE + JUDGEH1 H2 H3
Code-switching
Natural movement between an Indian language and English, including domain terms embedded in either direction.
Local expression
Pronunciation, indirect phrasing, politeness, pace and regionally familiar ways of stating the same intent.
Meaning in context
Whether the response remains clear and appropriate to a speaker in the tested market and workflow.
OBJECTIVE CHECKS VERIFYO1 O2 O3
Entity capture
Names, dates, amounts, reference numbers and mixed-language terms checked against scenario truth.
Outcome verification
Task, tool, disposition and handoff results checked in the underlying system.
Segment performance
Deterministic results broken down by language, switch direction, persona and call condition.
RELEVANT METRICS / 04
Measure the outcome the agent owns.
Intent accuracy by language
Which language conditions change understanding?
Entity accuracy
Are local names, numbers, dates and amounts captured?
Code-switch success
Does meaning survive a change of language?
Task completion
Can each tested group achieve the intended outcome?
Recovery success
Can the agent repair a language misunderstanding?
Reviewer agreement
Do calibrated language experts apply the rubric consistently?
The final score weights the metrics and severity thresholds agreed for the tested workflow. Every report also states evaluator agreement or evaluation accuracy.
FAILURE FILE / 05
Representative language failureILLUSTRATIVENOT A CLIENT RESULT
The amount is transcribed correctly and interpreted incorrectly.
- SCENARIO
- A caller states an amount using an Indian number grouping, then switches to English to correct the payment date while background noise clips one syllable.
- OBSERVED
- The transcript contains the right digits. The agent associates them with the wrong intent and updates the incorrect field after the code-switch.
- WHY IT MATTERS
- Speech recognition appears accurate while the real customer outcome is wrong.
ENGAGEMENT / 06
Start with a bounded readiness audit.
We begin with agreed languages and one consequential workflow, then run 1,000+ scenarios across language, persona and audio conditions.
Indian-Language Voice Readiness Audit₹4–6L per project
TYPICAL DELIVERY2–3 weeks
- Language-level score breakdowns✓
- Code-switch and entity findings✓
- Recorded reproducible failures✓
- Release blockers by market segment✓
Project-priced. Final scope depends on workflows, languages, environments and evidence requirements. Minimum engagement value is ₹3L.
Discuss the test scopeMETHODOLOGY + RELATED READING / 07
Continue the evaluation.
READY WHEN YOU ARE / 08
See one failure before you commission the audit.
Send us one customer flow. We’ll return a free, confidential failure report showing how we would test it.