- 01One priority workflow and the release decision date
- 02A written definition of success and unacceptable outcomes
- 03Authorized access to the voice agent and verification evidence
- 04Target languages, personas, policies and known risks
Voice-agent readiness audit
Make the release decision with evidence in the room.
DIRECT ANSWER / RA / 05
A voice-agent readiness audit is a time-bounded, independent test that turns human-run call evidence into a scored go-or-hold recommendation and a ranked list of issues to fix before release.
STARTING ENGAGEMENTReadiness Audit
TEST COVERAGE1,000+ human-run scenarios
DELIVERY2–3 weeks
PROJECT PRICE₹4–6L per project
WHO THIS IS FOR / 01
The buyer and the decision.
For the executive, product or engineering owner who must approve a launch, market expansion or major release—and be able to explain the basis of that decision.
Internal teams often have dashboards, demo recordings and unresolved bug lists, but no shared threshold for release. The central question is managerial: are the remaining failures acceptable for this workflow and customer population?
THE WORK / 02
A clear handoff.
A complete test.
You bring the agent, its intended outcome and the evidence needed to verify it. RigorIndex designs and runs the evaluation independently.
- 01Turns release criteria into an auditable scoring plan
- 02Runs 1,000+ risk-weighted human call scenarios
- 03Verifies objective outcomes and calibrates judgment-based review
- 04Issues a readiness score, decision rationale and ranked blocker list
TWO LAYERS OF EVIDENCE / 03
Facts first.
Judgment where it matters.
Objective checks determine what happened. Calibrated people judge the qualities a deterministic rule cannot settle. The report keeps those evidence types separate.
HUMANS EXECUTE + JUDGEH1 H2 H3
Customer reality
Whether people with relevant language and domain context can complete the task in natural conversation.
Severity judgment
How a failure affects the customer and whether it should block the specific release.
Edge-case pressure
Behaviour under corrections, urgency, confusion, exceptions and difficult conversational conditions.
OBJECTIVE CHECKS VERIFYO1 O2 O3
Acceptance criteria
Each deterministic release requirement checked against the observed call and final system state.
Control compliance
Required identity, disclosure, consent, escalation and restricted-action events.
Evidence integrity
Recordings, traces, outcomes and seeds connected to every material finding.
RELEVANT METRICS / 04
Measure the outcome the agent owns.
Rigor Index
The weighted readiness view for the tested scope.
Critical failure rate
How frequently release-blocking failures occur.
Task completion
How often customers reach the defined outcome.
Policy compliance
Whether mandatory controls execute correctly.
Reviewer agreement
Confidence that human judgments are consistent.
Segment variance
Where language, persona or conditions materially change results.
The final score weights the metrics and severity thresholds agreed for the tested workflow. Every report also states evaluator agreement or evaluation accuracy.
FAILURE FILE / 05
Representative release blockerILLUSTRATIVENOT A CLIENT RESULT
Identity verification disappears after an interruption.
- SCENARIO
- A returning customer interrupts the verification step with a balance question. The agent answers, resumes the workflow and proceeds to account-specific information.
- OBSERVED
- The call feels fluid, but the required verification event never completes. The omission is reproduced from the recorded scenario and trace.
- WHY IT MATTERS
- A high-level success metric can remain stable while a specific release-blocking control fails.
ENGAGEMENT / 06
Start with a bounded readiness audit.
The first engagement covers one defined release surface through 1,000+ difficult human-run scenarios. Scope and thresholds are agreed before execution.
Readiness Audit₹4–6L per project
TYPICAL DELIVERY2–3 weeks
- Go / hold recommendation✓
- Rigor Index and sub-scores✓
- Critical blocker register✓
- Management summary and engineering evidence✓
Project-priced. Final scope depends on workflows, languages, environments and evidence requirements. Minimum engagement value is ₹3L.
Discuss the test scopeMETHODOLOGY + RELATED READING / 07
Continue the evaluation.
READY WHEN YOU ARE / 08
See one failure before you commission the audit.
Send us one customer flow. We’ll return a free, confidential failure report showing how we would test it.